To initiate a return, please contact our customer service team at info@gopoofy.com with your order number and the reason for the return. We will provide you with further instructions on how to return your item(s) and process your refund or exchange.

Some items may not be eligible for return due to health and safety reasons, including but not limited to pet food, grooming products, and personalized items. Please refer to our return policy for a full list of ineligible items.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective or damaged item. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment.

Refunds and exchanges are typically processed within 5-10 business days of receiving your returned item(s). You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refunded amount to appear in your account depending on your payment method and financial institution.

Yes, items purchased with a gift card or store credit are eligible for return. The refund will be issued in the form of a gift card or store credit, which can be used towards future purchases.

If your item arrives damaged or defective, please contact our customer service team immediately with photos of the damaged or defective item. We will provide you with further instructions on how to return the item for a refund or exchange, and we will cover the cost of return shipping.

We recommend returning items in their original packaging whenever possible to ensure safe transit. However, if the original packaging is no longer available, please contact our customer service team for assistance, and we will do our best to accommodate your return.

We strive to process orders quickly to ensure prompt delivery. If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has been processed for shipping.

Sale and clearance items are final sale and are not eligible for return or exchange unless they arrive damaged or defective. Please review your order carefully before purchasing sale or clearance items.