Contact Information

Thank you for choosing GoPoofy. We are always here to support you and your furry companions! Whether you have a question regarding an upcoming collection, need sizing guidance for an accessory, or require assistance with a delivery, our dedicated care team is at your service.

For a fast response, please fill out our digital contact form on this page or reach out directly via the channels below.

🏢 Our Official Business Credentials

To ensure absolute transparency and build trust with our global community, our official corporate registration and communication details are listed below:

  • Trade Name: GoPoofy

  • Customer Support Email: info@gopoofy.com

  • Dedicated Inquiries Line: +44 7456 711499

  • Corporate Head Office Address: 128 City Road, London, United Kingdom, EC1V 2NX

⏱️ Direct Response Timelines

  • General & Sizing Inquiries: We aim to reply to all pet parents within 12 to 24 hours on business days.

  • Order & Tracking Queries: Please include your Order Number (e.g., #1001) or your trackable reference code in your message so our team can immediately locate your parcel status.

📦 Looking to Track Your Order?

If you are looking for an immediate update on your delivery, you don't need to wait for an email response!

Track Your Order Instantly: Head over to our dedicated Track Your Order page. Simply enter your Order Number and the email address used during checkout, or paste your tracking number directly to view the real-time shipping status and estimated delivery window for your pet's new gear.

(Note: Tracking information typically takes 2–5 business days to update in the carrier's system after your package has departed our fulfillment warehouse.)

⚠️ Important Logistics Notice

Please note that our central corporate office in London manages digital administration, curation, and customer care. It does not operate as a public retail showroom or a product return depot. For return dispatches, please strictly review our Return & Refund Policy or contact support to receive an authorized warehouse shipping label. Unscheduled packages sent to our corporate address cannot be accepted or processed.